Contact Us

At Fuggler, exceptional customer care is at the heart of everything we do. We believe that every collector should feel valued, listened to, and genuinely supported whenever they reach out to us. From the moment you begin exploring our products to long after your order has been delivered, our mission is to create an experience that feels reassuring, smooth, and positive. Whether you are discovering Fuggler figures for the first time or expanding a collection you have been growing for years, our team is always ready to provide helpful guidance and friendly support.

Collectors contact us for many different reasons, and we welcome every inquiry. Some customers are looking for more information about a particular figure, while others may need assistance with an order, a delivery update, or an account question. Regardless of the situation, our support staff approaches each conversation with patience, understanding, and a genuine desire to help. For general inquiries, product details, or account-related assistance, you can email us at help@fugglerus.it.com. Every message is carefully reviewed, and we work hard to respond with clear, accurate, and thoughtful information as quickly as possible. If you prefer speaking with someone directly, you may also reach us by phone at (323) 917-0575, where a knowledgeable representative will be happy to assist you.

We recognize that our collectors are located across different regions and time zones, which is why we offer extended support hours. Assistance with products, orders, and shipping questions is available every day from 4 am to 11 pm PT, giving you flexibility to contact us at a time that suits your schedule. For specialized questions related to NRC, NTC, and .SWOOSH items, dedicated team members are available from 8 am to 5 pm PT. These specialists are trained to provide detailed and accurate information to ensure you receive dependable guidance. For general company matters, our team is also available during standard business hours to provide prompt and professional responses.

Our customer service philosophy is built on respect, transparency, and genuine care. We see every email and phone call as an opportunity to build trust and create a positive impression. Instead of relying on generic responses, we take the time to understand your unique situation and offer solutions that truly address your needs. We want you to feel comfortable reaching out, knowing that your concerns will be handled with attention and professionalism.

Beyond troubleshooting and problem-solving, our team is always happy to share suggestions, recommendations, and insights that can enhance your collecting experience. Whether you are seeking advice on displaying your figures, learning about upcoming releases, or deciding which addition might be right for your collection, we are here to help. Your satisfaction is extremely important to us, and we continually look for ways to improve and refine our service.

You are always welcome to contact us whenever you need assistance. Your enthusiasm, feedback, and passion for Fuggler mean a great deal to us, and we look forward to supporting you and making your journey with Fuggler enjoyable, seamless, and memorable from start to finish.