Return Policy

At Fuggler, we are committed to ensuring that every order results in a positive and reassuring experience. We take pride in offering products that are carefully selected and designed to meet high standards, but we recognize that occasionally an item may not suit your needs or expectations. To make these situations easier to handle, we have established a straightforward and customer-focused return policy that is intended to be fair, transparent, and easy to follow.

If you decide that a purchase is not right for you, you may request a return within thirty days of the date your order is delivered. Returned merchandise must be in the same condition in which it was received. This means the item should be unused, unworn, unwashed, and free from any alterations. All original tags must remain attached, and the product should be placed back into its original packaging. You will also need to provide a receipt or other acceptable proof of purchase so we can verify the transaction.

To start a return, please contact our customer support team at help@fugglerus.it.com. Once your request has been reviewed and approved, you will receive a prepaid return shipping label along with detailed instructions on how to send the item back. Please do not ship any items before receiving authorization, as returns that arrive without prior approval cannot be processed. This procedure allows us to properly track each return and ensure that it is handled efficiently.

We strongly encourage you to inspect your order as soon as it arrives. If you discover that an item is damaged, defective, or incorrect, notify us as quickly as possible. Early reporting enables our team to evaluate the issue and determine the most appropriate solution, which may include issuing a replacement, arranging a repair, or providing a refund. Our goal is to resolve these matters promptly and with minimal inconvenience to you.

Some products may be excluded from return eligibility due to hygiene reasons or other specific conditions. If you are unsure whether a particular item can be returned, we recommend reaching out to our support team before sending it back. For customers who would like to exchange an item, the simplest and fastest approach is to return the original purchase for a refund and then place a new order for the desired item. This process helps avoid delays related to stock availability.

Customers located within the European Union are entitled to a fourteen-day withdrawal period. During this time, you may cancel your order or return an item for any reason, as long as the product remains unused, unworn, and in its original packaging with all tags attached. Proof of purchase is required. To begin a return under this right, please contact help@fugglerus.it.com for assistance.

After we receive and inspect your returned item, we will inform you of the outcome of your return request. If approved, the refund will be issued to your original payment method and typically appears within about ten business days, depending on your bank or payment provider. If you do not see the refund within fifteen business days after approval, please contact our support team so we can investigate further.

We recommend keeping your return label and tracking information until your refund has been fully processed. In certain situations, a partial refund may be issued if the returned item shows signs of use, is damaged, or is missing components. If you have questions about returns, exchanges, shipping charges, or international orders, our friendly customer service team is always available at help@fugglerus.it.com and will be happy to assist you.